Warranty and complaints

**Warranty and Complaints**

At VORM 1, your satisfaction is our priority, and we want to ensure that your experience with our products meets your expectations. Here are our policies regarding warranties and complaints:

1. **Defective or Incorrect Products**: If you receive a product with defects or if it was delivered incorrectly, please notify us in writing within 2 weeks of receiving your order. You can reach us by sending an email to info@vorm1.com.

2. **Product Returns**: To facilitate returns, the products should be in their original packaging and in new, unused condition.

3. **Complaints About Agreement Execution**: If you have any complaints related to the execution of your purchase agreement, please provide a clear and comprehensive description of the issue to our team within 7 days of discovering the problem.

4. **Acknowledgment and Resolution Time**: Once we receive your complaint, we will acknowledge its receipt within 14 days. We'll also provide you with an estimated timeline for a more detailed response if your complaint requires additional time for resolution.

5. **Resolution of Valid Complaints**: If we determine that your complaint is valid, we will take appropriate action at our discretion. This may involve replacing or repairing the delivered products, and we will do so free of charge.

At VORM 1, we are dedicated to finding the right solution for you. We place a high value on personalized service and are committed to making things right in case of any issues. Your satisfaction is of utmost importance to us.